Legal
Privacy Policy
Last updated: 16 July 2026
Signature Short Stays ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
01Information we collect
We collect personal information you provide directly to us, including your name, email address, phone number, and property details when you submit an appraisal request, contact us, or engage our services. We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.
02How we use your information
We use your personal information to respond to your enquiries and appraisal requests, provide and manage our short-term rental management services, communicate with you about your property and our services, improve our website and service offerings, and comply with our legal obligations. We will not use your information for purposes other than those described without your consent.
03Disclosure of your information
We may share your personal information with trusted third-party service providers who assist us in operating our business (such as booking platforms including Airbnb and Booking.com, cleaning and maintenance contractors, and software providers), where necessary to provide our services. These parties are required to handle your information in accordance with applicable privacy laws. We do not sell your personal information to third parties.
04Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses industry-standard encryption (SSL/TLS) for data transmission. While we strive to protect your information, no method of transmission over the internet is completely secure.
05Your rights
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge in most circumstances.
06Cookies
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
07Links to other websites
Our website may contain links to third-party websites, including booking platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
08Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
09Contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.